Do you have a retail store?
Unfortunately not, we are an online store only

Do you have a gemmologist on site?
No, all our gemstones are sent to an independent gemmologist AGL (African Gemmological Laboratory) for certification

Do you have a referral program?
Not yet but we are working on it

How can we follow-up with our order?
We use DHL express and all orders can be followed up via their website

What are the four C’s?
o Carat (size)
o Colour
o Clarity
o Cut

What does the term eye clean mean?
“Eye-Clean” is a term used to describe a gemstone that is clean to an unaided eye in a face-up position from a distance of 8 to 10 inches.

I have found something online, and I want to know if it’s still available?
If its online and not marked reserved, or sold it’s available for purchase

Are any of the stones treated?
Yes some stones are treated, however, this will be clearly marked in the description as well as on the attached certificate

What is the Warranty and Guarantee?

As a market leader and trusted Gemstone supplier Gems Unearthed offers a 14day full money-back Guarantee.
Important to note that shipping, credit card, and insurance charges are not refundable.
Terms and condition apply.

How long do deliveries take?
Orders are despatched within 48 hours of payment received.
We notify customers when order is despatched
Customers are supplied with shipping details, tracking numbers
Please be advised that if any further verification and certification is required other than the ones supplied. This can take an additional 14 days at an additional cost of R450.00.

Is there insurance on my items purchased?
There is insurance on purchased items. This is valid from the time that the parcel is collected. This insurance lasts until there is a proof of delivery confirmation by the courier company.

Do the gemstones come with verification certificates?
As standard procedure, all high value gemstones come with verification certificates.
All lower value gemstones certificates are optional at an additional charge of R450.00
All gemstones are certified by an affiliated Gemmological Laboratory

What is the returns policy?
Please see Terms and conditions.
To assist you in arranging returns if required, please contact admin@gemsunearthed.com