What is your returns Policy?
If, for any reason, you are not completely satisfied with your order, you may return it within the first 10 days of shipment for a full refund or exchange, provided that it has been packaged correctly and is not damaged in any way shape or form as described below
§ E-mail us directly on firstname.lastname@example.org, attaching a copy of your order and give us a brief explanation why you unhappy
§ All refunds will be processed within two weeks of receiving and done in the form of the original purchase method.
• Improperly packaged items:
Items sent to our office without a order number, packages shipped beyond the 10-day return period, and packages that are improperly packaged will be refused a refund.
• Damaged and Used Items:
Returned merchandise must be undamaged and in “new and unused condition.”
Items showing obvious signs of wear or alteration by a jeweller will not be accepted.